COVID-19

As valued customers we would like to provide you with an update on the precautions and actions that 888 Plumbing Solutions Pty Ltd are taking in response to the COVID-19 pandemic.

We understand this is a trying time with a lot of uncertainty about the future. As a provider of essential plumbing services, we are keeping up to date with the latest COVID-19 developments. Further, we will endeavour to keep you informed of any advice we receive from the Department of Health NSW in relation to accessing essential plumbing services and recommended health and safety practices in response to COVID-19.

Right now our top priority is to not only keeping our team healthy and safe but to also ensure we keep our customers and the wider community safe. We are therefore following the advice from the World Health Organisation (WHO), the Department of Health NSW and the Australian Federal and State Government in relation to action and procedures that should be followed. It is prudent to remember that pipes will still burst, sewers will still block and gas appliances still need servicing.  Plumbers are at the frontline of this battle and we continue to represent this position to the highest levels of government and health authorities

PRECAUTIONARY MEASURES

When a customer requests 888 Plumbing Solutions Pty Ltd to attend their premises, we will ask the following questions:

  1. Have you travelled to Coronavirus affected regions or countries that are deemed to be high-risk by either the Australian or New Zealand Government?
  2. Have you travelled overseas or inter-state (within the last 14 days)?
  3. Have you had possible contact (working within 1 meter or in an enclosed place for more than 60 minutes) with someone who is a confirmed case of COVID-19 (within the last 14 days)?
  4. Are you sharing a residence or been in contact with someone who has travelled overseas or interstate (within the last 14 days)?

LOW RISK

If a customer responds no to the above questions and 888 Plumbing Solutions Pty Ltd are maintaining / replacing a toilet or other sanitary fixtures, 888 Plumbing Solutions will still wear the following;

  • Eye protection;
  • N-95 respirator mask; and
  • Industrial gloves.

HIGH RISK

If they have answered yes to any of these questions  888 Plumbing Solutions will recommend that the highest level of protection is used and so 888 Plumbing Solutions  will utilise the following personal protective equipment

  • Eye protection;
  • N-95 respirator mask;
  • Industrial gloves; and
  • Sanitisers and wipes

​After leaving the premises, the mask, gloves and wipes will be placed in a sealed plastic bag and discarded in a sealed bin

ADDITIONAL PRECAUTIONS

Further, we are currently wiping down all surfaces with antibacterial wipes and/or spraying surfaces with anti-bacterial spray.  Additionally, we have sadly implemented a no handshake policy. We are sorry to have to do this, but we are trying our best to do our part to help 'flatten the curve' and minimise the spread of this virus.


If you are at all concerned with any of 888 Plumbing Solutions health and safety precautionary measures - please do not hesitate to contact Paul on 0410 888 400.


Customers are further advised to observe the “social distancing” advice and keep 1.5 – 4 metres away from our service men at all times.  We know this is a difficult time and we would ask for your patience and understanding while we all work together to ensure the safety of all.  We would like to take the opportunity to thank you for your understanding at this time.